[Co-authored with Marik Brockman] We frequently hear consumers are increasingly embracing the Web for researching and purchasing all kinds of products – including insurance products that were often considered ‘sold’ by agents or advisors versus  having been ‘bought’ by consumers.  According to Celent, Web “influenced” life insurance purchases will rise from over 40% in 2008 [...]

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Continue reading about Debate: Should Consumers Work with Agents or Go Online for Investment and Protection Products?

[Co-authored with Jamie Yoder] In this first post, part of a series on the “Evolving Role of the Internet” we will examine how the role of the Internet has changed within insurance carriers from the early dot com years to now. Imagine walking into the Big House at the University of Michigan with a capacity [...]

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Continue reading about Evolving Role of the Internet – Part 1: From being the ‘mouth’ of the organization to becoming the ‘skin’