Apr
10
Anand S. Rao on April 10th, 2010
[Co-authored with Marie Carr and Jamie Yoder] A strategy can define a destination but it won’t get you where you need to go. It takes strong leadership with focused vision to effectively guide an organization along its journey toward profitable and sustainable growth. Unfortunately, most insurers are not prepared to overcome the roadblocks that stand [...]
Continue reading about Hindering Success: Six Roadblocks to Putting Business Strategy into Action
Good customer experience requires the experience to be ACE – Aesthetics, Contextual, and Emotional. This post looks at the visual and auditory aesthetics of customer experience based on concrete examples.
