Good customer experience requires the experience to be ACE – Aesthetics, Contextual, and Emotional. This post looks at the visual and auditory aesthetics of customer experience based on concrete examples.
Apr
19
Anand Rao on April 19th, 2009
While most of the blogosphere is buzz with Twittering, Twining, and Facebooking, a groups of companies are silently building the next generation of intelligent systems, called agents, that act on your intentions to fulfill your (simple) desires in life. These agents or ‘Sevaks ‘, as I like to call them, literally means ‘one who does [...]
